Compass Counseling of Northwest Indiana

Compass Counseling

Compass Counseling of NWI

Frequently Asked Questions

At the outset of your healing journey, you likely have more questions than answers. If you are curious about more than what is listed below, please contact us at (219) 286-3605 or We are here to guide you.

Counseling has been shown to benefit people in several ways. Engaging in the therapeutic process can lead to reductions in feelings of distress, better relationships, insight to specific problems, and an improved sense of well-being

Counseling is not about advice-giving, and unfortunately, there is no magic formula to “fix” everything. The therapeutic process is a collaborative one in which you will work together with your counselor to move toward meaning, change, and growth, and ultimately, toward healthier and happier lives.

Counseling can be an uncomfortable process, so it is important to understand the risks involved, as well as the benefits. Counseling can lead you to experience unpleasant feelings such as anger, frustration, sadness, or guilt. Often times, experiencing these feelings are a necessary step on your journey towards healing.

It is important for you to know that everything we discuss, as well as your written client record, will remain strictly confidential. Information-sharing will be done only with your written permission. However, exceptions to confidentiality do exist as follows:

  1. If your counselor determines you may be a danger to yourself or someone else
  2. If you provide your counselor information that leads them to believe that a child (under 18 years of age), elderly person, or disabled adult is or has been abused or neglected
  3. If a court order has been issued to release information about you and your clinical record

Sessions range from 50-55 minutes in length.

Because everyone responds differently, it is impossible to predict therapeutic outcome or the overall length of treatment. As a general rule, the more motivated you are to change, the better your results will be.

The first step to becoming a new client is to complete our New Client Inquiry form here.

Our Intake Coordinator will reach out to you with an available appointment. You can also email us at or give us a call at (219) 286-3605.

If you are an existing client, please request an appointment by accessing the client portal or contacting your counselor directly.

This depends on several factors, including your form of payment. We are in-network with Aetna, Anthem, and Blue Cross Blue Shield.

You are responsible for your insurance policy deductible, co-insurance, co-payments, or any remaining balances once your claim is processed for each session. This will vary based on your individual policy.

If you have an out-of-network insurer, we can provide you with a reimbursement form known as a “superbill.” Using this form, you are able to submit your own claims and be eligible for out-of-network reimbursement rates based on your individual policy.

We also accept cash or credit card payments and offer sliding scale, self-pay rates based on household income.